PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
TERMS OF WEBSITE USE
OTHER APPLICABLE TERMS
Our products are supplied under our separate terms and conditions (usually via retailers).
INFORMATION ABOUT DECIWATT GLOBAL
Our site is operated by Deciwatt Ltd a company registered in England and Wales. Our company registration number is 08589358 and our registered office is at 2 Scala Street, London, W1T 2HN ("we").
CHANGES TO THESE TERMS
Please check this page from time to time to take notice of any changes we make, as they are binding on you.
CHANGES TO OUR SITE
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.
ACCESSING OUR SITE
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
NO RELIANCE ON INFORMATION
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
LIMITATION OF OUR LIABILITY
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
If you are a business user, please note that in particular, we will not be liable for:
If you are a consumer (i.e. a private individual, not a business), please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services by us to you, which will be set out in our terms of service, available if you hire us.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
LINKING TO OUR SITE
You may link to our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards expected of a responsible organisation, including compliance with all applicable laws.
If you wish to make any use of content on our site other than that set out above, please contact us.
THIRD PARTY LINKS AND RESOURCES IN OUR SITE
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the content of those sites or resources.
To contact us, please message us via our contact page:
Thank you for visiting our site.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. You will also need the receipt or proof of purchase. You must pay for the cost of returning the goods, unless they are faulty.
To start a return, please contact us through the website or by sending an email to the address given on the product packaging. We will provide instructions regarding how and where to return your package. Items sent to us without first requesting a return may not be accepted.
Please inspect the products in your order when you receive them and contact us immediately if you believe they are defective, damaged or that you received the wrong item. We will evaluate the problems you have reported and take necessary steps to put them right.
Certain products are not eligible for returns, unless they are defective. These include perishable goods (for example food or plants) and custom products (for example items which have been personalised). Unfortunately, we are also unable to accept returns for gift cards.
We will notify you once we have received and inspected your return and will let you know if the refund was approved or not. If approved, we will make the refund to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process the refund, such that it is visible in your account.
We do update this Policy from time to time so please return and review this Policy regularly.
Information We Collect
In operating our website we may collect and process the following data about you:
Use of Your Information
The information that we collect and store relating to you is essential to ensure we offer the best possible service to you. We will not request any information that does not directly relate to how we communicate with you or assist in improving our website to continually improve our customer service. We may use the information for the following purposes:
To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you.
We may on occasion gather information regarding your computer whilst you are on our website. This enables us to improve our services and to provide statistical information regarding the use of our website.
Such information will not identify you personally. This statistical data relating to our website traffic and usage and does not identify any personal details whatsoever.
Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.
For more information regarding cookies, please follow this link:
Storing Your Personal Data
Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
We use reasonable precautions to keep the information disclosed to us secure. In particular, we use Secure Sockets Layer (SSL) to encode your personal information. Full strength SSL is also used by our chosen payment gateway (RBS Secure Hosting). SSL encrypts your payment card details, your contact details and your password as it travels through the internet. Encryption creates billions of code combinations to protect each transaction made on this website so your card, personal and password details cannot be viewed by anyone else using the internet.
Disclosing Your Information
We do not sell or rent your personal information. We may, however, give information about you where applicable, to other members of our group. This includes, our subsidiaries, our holding company and its other subsidiaries, and carefully selected partners.
We may also disclose your personal information to third parties for the express purposes of:
Third Party Links
Access to Information
The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.
2 Scala Street
London W1T 2HN